Customer Issue: Mrs. Young was on her way out when she learned that her garage door would no longer open or close, and she feared it had completely broken down.
Our Solution: Our team noted that Mrs. Young’s had a broken extension garage door spring, hence the trouble with it being unable to move. We made certain the door was secured into place for safety, before releasing the tension. Our professionals removed the broken pieces of the spring and installed the new one. We restored the tension and thoroughly tested it.
Garage Door Off Track
Customer Issue: A poorly secured roller caused the customer’s automatic garage door to come out of its tracks.
Our Solution: Lifting the door off of its tracks manually was necessary for reattaching the loose roller with a set of new sturdier screws. Then, after oiling and cleaning the tracks and making sure they were secure, our technicians lowered the door back into place.
Customer Issue: Broken rollers needed replacing.
Our Solution: The customer’s door was clamped to stay in place to allow us to pry the tracks open and inspect the rollers. We found that they were broken or nearly broken from wear over the years, so we removed and replaced them.
Customer Issue: Customer wanted to connect opener to his smartphone.
Our Solution: Our technician suggested a new Chamberlain 1/2 horsepower belt drive opener model B510. After installation, we tested the door's operation to make sure it was working properly.
Customer Issue: The customer's opener was damaged by an electrical surge.
Our Solution: Our technician replaced Mr. Moreno's unit with a Genie SilentMax model 39626R belt drive unit. We installed it the next day and made sure the opener and door were operating properly.
Customer Issue: Ms. Greene's door opener wasn’t working.
Our Solution: Our technician found an electrical short circuit in her opener and replaced the motherboard which cured the problem. He then tested the unit and made sure the door was working properly.